“You” or “your” means a User of the Apps or Service. An “Individual User” as used in these Terms may be a general adult consumer, student, athlete, parent, coach, teacher, league administrator, program coordinator or school administrator using the Service. The term “User(s)” as used herein will refer to all individual users of the Apps or Service.
What is Personal Information?
Personal information is information that can identify a specific individual, such as a name, address, telephone number, email address, or other account number, and other information linked to that personal information. Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or users, from which individual user identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service. Aggregate data helps us understand trends and our users’ needs so that we can better consider new features to improve the Service offered by Athlete Era.
1. How We Collect Information
We collect personal information in a number of ways from our website visitors, users of our Apps and Service. The information we may collect as a result of Apps or Service usage includes first and last name, email address, password, location, names of schools or districts or sports organizations, team/class rosters, grade level, age, images, user generated video and user generated assessment data.INFORMATION ABOUT INSTITUTIONS (Those implementing and managing the Apps or Service):
We ask for certain information when a teacher, coach, principal, school district/board employee, school/sport administrator, athletic director or program coordinator (collectively, “Institution”) registers for our Apps or Service account or contacts us online, which may include, but is not limited to, first and last name, email address, profile picture, user name and password, and any additional personal information you voluntarily provide in your App profile, which could include, but is not limited to, institution name and location, what grade/age level(s) you teach/coach, and your position within the school/league (collectively, “Institution Data”). We may also collect Institution Data if the user messages us or responds to emails or surveys. Once the Institution has an account, we collect content and information provided by the Institution through that Institution’s use of the Service, which could include class/team rosters, parent contact information, user generated video, user generated assessment data and any other content the Authorized Users generate while using the Apps or Service. We use this information to operate, maintain and provide the features and functionality of the Apps and Service, to analyze and improve our Service offerings and App functionality, and to communicate with Institutions and users.
INFORMATION ABOUT LEARNERS (Those using the Apps directly for educational purposes):
Our Apps provide the Service to Institutions that help them facilitate learning personalization, learning engagement, improvements in motor skill performance and other learning outcomes related to athletic performance, coaching, physical education, health and fitness. Through the provision of this Service to an Institution, we may collect or have access to personal information about general consumers, students, athletes teachers or coaches (“Individual Data”) that is provided by these individuals. The type of Individual Data we collect will depend on how the Institution uses the Apps or Service, but can include first and last name, email address, profile photo, user generated videos and user generated assessment data. Some Institutions set up the Service to permit a student or athlete to log into a student or athlete account. Only students or athletes who have been invited and authorized to use the Apps and Service by an Institution may register as a “student” or “athlete” on the Apps and use the Service.
We consider Individual Data to be highly confidential and use this data solely to provide our Services to the Institution, and in limited ways, for our internal purposes in accordance with our Terms of Service or specific agreements with Institutions. Our collection, use, and disclosure of Individual Data is governed by our Terms of Service and/or any other agreement with the Institution, in the U.S. by the provisions of the Family Educational Rights and Privacy Act (FERPA) and applicable state laws, and by other applicable Canadian, U.S. and international laws relating to the collection and use of personal information of students. If you have any questions about our collection and use of Individual Data, please contact us directly at firstname.lastname@example.org. If you have any questions about reviewing, modifying, or deleting the personal information of a student or athlete, please contact your Institution administrator directly.
INFORMATION WE COLLECT FROM THIRD PARTY SERVICES AND SOCIAL MEDIA SITES:
We may collect information about you from third-party services that you connect to our Service. For example, if you use a single sign-on (SSO) like Clever to access your account for any of the Athlete Era Apps, we may receive certain information from that third-party application. We may also receive information about you if you interact with us through various social media sites. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service.
INFORMATION COLLECTED THROUGH TECHNOLOGY:
Like most websites and online services, we automatically collect certain types of usage information when you visit our website or use our Service. This information is typically collected through cookies, log files, web beacons, and similar tracking technology (collectively, “cookies”). These cookies collect information about how you use the Service (e.g., the pages you view, the links you click, and other actions you take on the Service), information about your browser and online usage patterns (e.g., Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, pages viewed, whether you opened an email , links clicked), and information about the device(s) you use to access the Service (e.g., mobile device identifier, mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and, depending on your mobile device settings, your geographical location data at the city, state, or country level ). We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. Although we do our best to honour the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
THIRD PARTY TRACKING AND ONLINE ADVERTISING:
We may permit third party online advertising networks to collect information from visitors to www.athlete-era.com to provide customized content, advertising and commercial messaging to you from time to time on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. You may be able to set your browser to reject cookies or other tracking technology by actively managing the settings on your browser or mobile device. (To learn more about cookies, clear gifs/web beacons and related technologies and how you may opt-out of some of this tracking, you may wish to visit http://youradchoices.ca/, http://www.aboutads.info/choices/ and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). Please note that although we may permit third party advertising partners to collect information on our Athlete Era website for the purpose of sending targeted advertisements, we do not allow third party advertising networks to collect information about students or parents who are logged into our Service, or to collect information from our Apps.
2. How Athlete Era Uses and Shares Information About You
We share data within the Service as needed to perform the Service. For example, Individual Data will be shared between and among the Institution Users (teachers, coaches, administrators, etc.) as well as with others who have been authorized to access the content for an educational purpose. Sharing within the Service may depend on the settings and functionality selected by the Institution. Our Apps only share personal information with third-parties in limited circumstances, as described below. We will never share or sell Individual Data with third-parties for marketing purposes.
Apps and the Service developed by Athlete Era use and share your personal information in the following ways:
- With consent. We share information with consent and at the direction of Institutions and parents. A User may direct our Apps to share specific information with another individual, for example, a teacher uses the App to share a video with a student. Parents should contact their child’s Institution with any questions about Institution-authorized data sharing functionality.
- With our trusted vendors and third-party service providers. We may share personal information with certain trusted vendors, third-party service providers and individuals to perform tasks on our behalf, but strictly for the purpose of carrying out their work for us, which may include business development, software design, hosting, customer support, accounting, and other similar services. Personal information will be shared with these third-parties as reasonably needed to perform their services to us, and under reasonable confidentiality terms.
- Aggregate Data. We will share information in an aggregated and/or anonymous form that does not reasonably identify you directly as an individual. For example, we may share aggregate data with other students, athletes, parents or Institutions to display statistical data related to students in a particular classroom, school, district/board, or geographic location. We may also use aggregate or anonymized data to study and improve our Service, user functionality, and Apps.
- We may disclose your personal information as required or authorized by law or subpoena or if we have a good faith belief that disclosure is necessary to (i) comply with the law or a judicial proceeding, court order, or legal process served on us; (ii) to comply with or the lawful request of law enforcement; (iii) to enforce or apply our Terms of Service or other agreements or to protect the security or integrity of our Service; and/or (iv) to exercise or protect the rights, property, or safety of Athlete Era, our employees, our Users, or others.
HOW ATHLETE ERA USES AND SHARES INDIVIDUAL DATA:
In addition to the actions described above, Athlete Era may facilitate the sharing of Individual Data with third-parties through the Service, though only when instructed and authorized to do so on behalf of the Institution or parent. We will use personal information about students or athletes to provide the Service and permit data sharing among Users authorized to view and access the Individual Data. The teacher or coach will be able to collect, review, and edit information about all of the students or athletes they are instructing. An Institution administrator (school principal, school district/board administrator, or other individual authorized by the Institution to view and access student or athlete accounts) may be able to view and access all activity and content associated with the student or athlete accounts associated with their specific Institution. Each student and athlete and his or her parent will only have access to view or submit information relative to that particular student or athlete. Neither students or athletes (nor their parents) will be able to view or otherwise access the personal information of other students or athletes, unless it is provided to that account by the Institution. Except for the circumstances noted above, Athlete Era shares Individual data only for purposes of providing the educational service to and at the direction of Institutions and parents. If you have any questions about how Athlete Era uses or shares Individual Data, please contact us at email@example.com or discuss this with your child’s Institution.
As part of our Service, we may use your information to communicate with you about your account or transactions with us, or send you information about Service updates, newsletters, or promotional materials. You acknowledge that by using the Service, Athlete Era and our trusted third-party business partners working on our behalf may send you email or engage in other communications with you. You can unsubscribe from these emails by clicking on the “unsubscribe” button within the body of the email. Please note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, changes or updates to features of the Service, or technical or security notices.
When you provide an email address to invite a friend or colleague or other contact to join the Service, we will use this information to send the invitation, and send reminder emails if we have not received a response. From time to time, we may also send these individuals email communications letting them know more about Athlete Era and our Service. The recipients may unsubscribe from these emails by clicking on the “unsubscribe” button within the body of the email at any time.
COMMUNICATIONS WITH LEARNERS:
We use Individual Data to facilitate the sending of communications via the Service from the Institution, student/athlete, and parent. We send these communications only on behalf of, and at the direction of the Institution or parent. In limited circumstances, we may also send the individual notifications from Athlete Era regarding the student’s or athlete’s account and use of the Service, but Athlete Era will never use Individual Data for advertising or marketing purposes without consent. Please note that all Users who have been authorized to have access to a student’s or athlete’s account, which could include a parent, school administrator, teacher and/or other User, may be able to view activity and content associated with such student or athlete account, including the content of communications.
4. Links to Other Websites
5. Our Security and Data Storage Practices
You can help protect against unauthorized access to your account limiting access to your computer and browser by signing off after you have finished accessing your account.
For Canadian users, we process your personal information in full compliance with the Canada Personal Information Protection and Electronic Documents Act (PIPEDA), and provincial Freedom of Information and Protection of Privacy Acts (FOIPPA).
For United States Users, we process your personal information in compliance with FERPA, state laws relating to student data privacy, and other applicable U.S. law.
6. Control, Access, and Deletion of Personal Information
You may access, update or correct your personal information at any time by logging into your account on the App. If you are an Institution, you may access, update and correct the personal information contained in any account under your control by logging into your account, and/or by logging into your School Student Information Management System (“SIS”). Parents may request to access, correct and update a student’s or athlete’s personal information, but these requests may require the Institution’s authorization to update or delete information contained in active Institution accounts.
We retain your personal information for as long as the account is covered by an active subscription or as described in our Terms of Service, or until we receive a request to delete such information.
When a user account is no longer in active use by an institution or individual, all personal information associated with that account will be archived. Archived account information and data are maintained in case the user wishes to re-activate their account at a later time. Athlete Era may continue to send email communications to the parent and student until we receive an unsubscribe request or until the account has been deleted. All user account information will be permanently deleted if a user does not access their account for more than 6 months.
To delete an archived account, please contact us at firstname.lastname@example.org. Athlete Era will promptly delete or de-identify account data within thirty (30) days of such request or instruction, though we may retain and use certain information if necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, and all information stored in our backup data repository will be deleted pursuant to our standard deletion policy. We may maintain aggregate or de-identified data in a form that does not reasonably identify a particular individual, for our internal use or analytic purposes.
7. Children’s Privacy
Athlete Era does not knowingly collect personal information through any of our Apps or the Service from a child under 13 unless and until an Institution has obtained appropriate consent and authorization from the child’s legal parent or guardian to use the Apps or Service and for Athlete Era to collect information from that child. Children under 13 are not able to download our Apps directly until Athlete Era receives consent from a parent or guardian associated with that child’s account. Please contact us at email@example.com if you believe we have inadvertently collected personal information from a child under 13 without proper consents so that we may delete such information as soon as possible.
8. Service Development
10. Your Comments or Concerns
Athlete Era Head Office:
#229-116 Research Drive
Saskatoon, Saskatchewan, Canada, S7N 3R3